BT stopped offering its dial-up internet service on 1st September, potentially leaving rural communities without an internet connection.
Although BT said most users would be able to switch to broadband, in some areas this option is not yet available.
West Lindsey District Council wants to find out what impact this is having and is inviting anyone affected to let it know.
Coun Alan Caine, chairman of the challenge and improvement committee, said that as a rural district with remote villages, it is a priority for the council to help residents get online.
“Poor internet connection is a big issue. For many people, dial up internet is a thing of the past, but in rural areas where other options still aren’t available, dial-up was still the only way of getting online,” he said.
“We need to find out how many people are affected so we can consider this as we continue to develop and explore what we can do to help residents.”
So far the council’s support has included rolling out superfast wireless broadband in more than 30 village halls across the district, while Lincolnshire County Council supply computers at libraries and access points in Caistor and Market Rasen.
“Improving access to high speed broadband could help to support community activity, enable people to pay their bills online and improve communication through emails and social media,” Coun Caine added.
“It could also support the environment by allowing people to work from home and save on fuel costs.”
If you have been affected tell the council by emailing email@example.com with your address or call 01427 676580.