A new system is intended to help Isle people with their enquiries about local taxation and benefits.
North Lincolnshire Council has introduced its new approach to how enquiries about council tax, housing benefit and business rates are handled at Local Link offices.
Customer services staff will no longer have access to people’s accounts or claim information. But enquirers will be signposted to the best way of finding what they need or told how they can find information themselves using online forms.
Benefits of the new service to customers include: 24/7 access to online forms, more customer enquiries satisfied at the first point of contact meaning reduced waiting times and less repeat contacts, access to self-service computers, digital assistance for customers who need it, telephone staff resolving more enquiries at first point of contact, more information in advance about what evidence to bring in to support a claim, quicker processing of claims and access to benefit entitlements, and most vulnerable customers to receive help with form filling and given appointments with specialists from the Shared Service where appropriate.
Coun Julie Reed, cabinet member for adults and families at North Lincolnshire Council, said: “Our residents can already apply for, pay for and report a wide range of things through our website.
“Now residents will be able to deal with their council tax, housing benefits or business rates enquiries online too. Residents can access the forms from the comfort of their own home, or by using their smartphone, or tablet.”