Patients who attended outpatient departments at Scunthorpe, Grimsby and Goole hospitals can help to shape improved service in the future.
Bosses at Northern Lincolnshire and Goole NHS Foundation Trust are creating 15 new speciality administration teams.
These staff will act as a single point of contact for patients, to hopefully improve the appointments process from the initial referral through to the patient attending an appointment.
Kate Conway, improvement manager, said: “We know that outpatients is a key area where we need to make improvements. This new way of working will give patients a single point of contact for all their appointment enquiries and vastly improve their experience.”
Other steps the Trust has taken are the introduction of a text message reminder service, and a cancellation portal on the website.If you have recently been an outpatient you can do the survey online at http://www.nlg.nhs.uk/patients/feedback/