Gainsborough: Since the loss of on site wardens sheltered accommodation tenants feel vulnerable

The Newlands Court scheme in Gainsborough
The Newlands Court scheme in Gainsborough

Since tenants of sheltered accommodation in Gainsborough lost their on site wardens they feel they are have been left vulnerable.

A resident from Newlands Court, who did not wish to be named, said since the wardens have gone the quality of service has deteriorated.

He said: “Since we lost the wardens we can’t seem to get anything done.”

“The lifts went wrong and a lady was stuck in there for two hours and then we had to wait week for them to fix it.”

“The front buzzer for the flats broke and we had to wait weeks for that.”

“And a lady fell over and broke her hip and she was there for three days. This wouldn’t have happened if a warden had been there.”

“The wardens used to go in on Monday, Wednesday and Friday and then on Tuesday and Thursday they would check on you using the intercom.”

“There is no one to do that.”

“There are people in there who haven’t got families to make sure they’re okay.”

“We are paying a service charge but we’re not getting the service we’re supposed to be getting.”

“I have even thought about moving.”

“If we need something doing we have to go into the office.”

A spokesman from Acis Group said: “Since the service changes at the end of March, Acis has continued to carry out its landlord role at our sheltered housing.”

“This is concerned with buildings and tenancy management.”

“The Wellbeing Service has taken over the role of providing support for tenants.”

“We were very aware that residents in our sheltered homes would be concerned that this change might impact on them, and that it may take time for all assessments to be carried out by the new support provider.”

“We have ensured that every tenant who has not yet transferred to the Wellbeing Service continues to have a fast response speech call unit and pendant in their home which they can use in case of an emergency.”

“Since the change, our housing assistants pay weekly visits to the sheltered schemes and tenants have been using these to raise issues directly.”

“We continue to liaise with the Wellbeing Service.”

“All lifts at our sheltered housing continue to be inspected and serviced monthly by our lift engineers and are also subject to a separate independent six monthly inspection.”

“Both lifts at Newlands Court were routinely inspected during July and any repairs needed have been completed.”

“In the event of any tenant getting stuck in a lift, the intercom system enables 24 hour contact with our call handling service who would alert either emergency services or our lift engineers.”

Tony McGinty, Assistant Director of Public Health at Lincs County Council, said: “Since the Wellbeing Service started operating on 1st April, 778 new referrals have been received and 10 per cent of these were made in West Lindsey.”

“These referrals have been for a range of provisions offered through the service, including simple aids such as handrails and assistive technology, monitoring of alarms such as Telecare, and the 24-hour rapid response service, which attends non-critical situations in a person’s home, such as falls.”

“We’d urge anyone who needs support to remain independent at home and who is not already receiving support through the Wellbeing Service to contact us for a referral by ringing 01522 782140.”

“Provisions such as Telecare and rapid response are designed to ensure vulnerable people are safe and well in their homes, and to prevent emergency situations.”

“The decision about whether to continue a warden service is down to each provider, but the Wellbeing Service is available to anyone aged 18 and over regardless of where they live, not just those in sheltered housing.”

“However, maintenance of housing and property such as lifts are the responsibility of the landlord.”