Gainsborough based independent funeral directors, J E Thurlby, have been awarded with a national award for Customer Service after being praised by people in the area who bought a prepaid funeral plan from them.
Sharon Evans and colleagues at J E Thurlby Independent Funeral Directors received the 2015 Customer Service Award Certificate following responses to a customer survey conducted by Funeral Planning Services, the company who provides administrative and investment services associated with prepaid funeral plans.
Plan buyers who responded to the questionnaire said they felt Mrs Evans and J E Thurlby Independent Funeral Directors, provided them with a helpful and informative service which made making arrangements easy and provided peace of mind that final wishes were set out clearly and paid for. Plan buyers said they had peace of mind knowing their loved ones would not be burdened with having to make decisions at a difficult time, or have to worry about unexpected financial costs when the time came.
One person who completed their questionnaire said: “Gives peace of mind – pleased to have it done.”
Mrs Evans received the Certificate at a gala award dinner held by Funeral Planning Services’ Chief Executive, David Taylor.