A group of Lincolnshire residents has been shortlisted for a regional award following scrutiny of social housing provider Acis.
The Tenant-Led Scrutiny Panel (TLSP), which analyses how Acis is performing, has been shortlisted in the Team of the Year category at the Northern TPAS Awards which recognise excellence in tenant participation.
The TLSP operates independently from Acis and on behalf of tenants and residents, ensuring that Acis provide resident-centred services of the highest standard.
The panel is made up of residents Nigel Freeman, Nigel Hornsey, Doreen Overbury and Olive Ellis, all from areas across Lincolnshire including Gainsborough. They have recently been joined by Ann Pennington and Russel Coughlin.
Together they review and analyse Acis’ services, giving detailed recommendations to management and the Board as to how to enhance these services.
The panel take on the role of critical friend, taking the views of their peers directly to the Board.
The percentage of Acis residents satisfied that their views are being taken into account has risen from 60 per cent in 2010/11, before the TLSP was launched, to 74 per cent according to the most recent customer data.
Chair of the TLSP, Nigel Freeman, said: “I feel we play a key role as a critical friend to Acis.
“More importantly, the views, recommendations and feedback we give is not just listened to, but is acted on.
“It’s commendable that Acis recognises the value of customer involvement and long may it continue.”
The panel will find out how they have fared in April.
Acis provides affordable housing across Lincolnshire, Nottinghamshire and Yorkshire. For more information visit www.acisgroup.co.uk.