Marshall’s Rise resident struggling with Nibe boiler furious at rent increase

Neil Humberstone is among fellow Marshall's Rise residents who are struggling with the cost of running the Nibe boilers in their properties G130301-2d
Neil Humberstone is among fellow Marshall's Rise residents who are struggling with the cost of running the Nibe boilers in their properties G130301-2d

A father from Gainsborough is up in arms about an increase in rent as he claims that ‘little is being done’ to solve problems with the soaring costs of running his Nibe boiler.

As previously reported by The Standard, a group of residents from Marshall’s Rise have spent months calling for action regarding the Nibe boilers in their properties - arguing that these systems have already been highlighted on the BBC’s Rip Off Britain and removed from properties all over the country due to their ‘inefficiency’.

Some households claim to be spending as much as much as £30 per day or more on heating.

Resident Neil Humberstone and his family have lived on Marshall’s Rise for around two years.

“I’ve always had problems with the heating and the price of running it is extremely high,” he said. “Whenever you switch it on it just drains all of the hot water straight away and you see the metre spinning around like crazy.”

“I’ve got a 14-year-old daughter who suffers with chest infections and her room is absolutely freezing.”

Like fellow neighbours, he’s demanding action from owners New Linx Housing Trust - but in the meantime he’s incensed by the news of an increase in rent.

“I was so gutted when I heard,” he said. “If I had something in black and white saying that they would definitely be sorting out my boiler soon or giving me some money back it wouldn’t be so bad but nothing is being done and it’s disgusting.”

“It’s like banging your head against a brick wall.”

Jack Whyman, director of operations at the New Linx Housing Trust, said: “Rents are set each year by us for homes in accordance with guidelines set by our regulator for registered housing providers.”

He continued: “In relation to the Nibe boilers, I would like to reassure our customers at Marshall’s Rise that we are working closely with Nibe and individual residents and are committed to ensuring that this issue is resolved satisfactorily.”

“ We are continuing to assess energy usage within the properties of those residents who have complained to us. It is important to note that to get a realistic idea of overall energy consumption we have to monitor usage over a period of time.”

Mr Whyman added: “The results of this monitoring are being assessed and we will then carry out an individual visit to each property concerned, with a member of staff from Nibe in attendance.”